Implementing Cisco Advanced Call Control and Mobility Services (CLACCM)

There are no prerequisites for this training. However, the knowledge and skills you are recommended to have before attending this training are:

• Internet web browser usability knowledge and general computer usage
• Basic understanding of networking technologies
• Basic understanding of voice and video
• Describe the different codecs and how they are used to transform analogue voice into digital streams
• Knowledge of Cisco IOS XE command line
• Describe the Cisco Collaboration solutions architecture
• Define collaboration and describe the main purpose of key devices in a Cisco collaboration on-premises deployment model
• Configure and modify required parameters in Cisco Unified CM, including service activation, enterprise parameters, CM groups, time settings, and device pool • Deploy and troubleshoot IP phones via manual configuration within Cisco Unified CM
• Describe and configure endpoints and commonly required features
• Compare the IP Phone signaling protocols of SIP, H323, and SCCP
• Analyze traffic patterns and quality issues in converged IP networks supporting voice, video, and data traffic
• Define QoS and its models
• Describe the call setup and teardown process for a SIP device, including codec negotiation using SDP and media channel set up
• Manage Cisco Unified CM user accounts (local and via LDAP)
• Describe a dial plan and explain call routing in Cisco Unified Communications Manager
• Configure dial plan elements within a single site Cisco Unified CM deployment including Route Groups, Local Route Group, Route Lists, Route Patterns, Translation Patterns, Transformations, SIP Trunks, and SIP Route Patterns
• Implement basic globalized call routing within a Cisco Unified Communications Manager cluster
• Configure calling privileges in Cisco Unified Communications Manager
• Implement toll fraud prevention
• Implement common endpoint features, including call park, softkeys, shared lines, and pickup groups
• Implement a Cisco gateway for PSTN access
• Deploy a simple SIP dial plan on a Cisco ISR gateway to enable access to the PSTN network
• Implement and troubleshoot media resources in Cisco Unified Communications Manager
• Manage Cisco Unified CM access to media resources available within Cisco Unified CM and Cisco ISR within Cisco Unified CM

These skills can be found in the following Cisco Learning Offerings:

• Understanding Cisco Collaboration Foundations (CLFNDU)
• Implementing and Operating Cisco Collaboration Core Technologies (CLCOR)