ISO/IEC 20000 Foundation (exame incluído)
Virtual Learning: 1,685€ + IVA
REF: ISO20000 Catálogo: Gestão de Serviços e Normas Área: ITSM, Normas ISO
Duração:
3 dias
Próxima Data:
Consulte-nos
Local:
Online
Descrição
ISO/IEC 20000 is the international standard specifically for IT Service Management. It describes an integrated set of management processes which form a service management system for the effective delivery of services to the business and its customers.
*PVP por participante. A realização do curso nas datas apresentadas está sujeita a um quórum mínimo de inscrições.
Destinatários
Staff working within an IT service provider organization who require a basic understanding of the standard, Staff working within service providers who are already certified to ISO IEC 20000 or those considering its implementation.
Área: Gestão de Serviços e Normas
Certificação Associada: ISO/IEC 20000 Foundation
Programa:
Module 1: Course Introduction
- Module 1: Background and related schemes
- Module 2: Socpe, usage, terms, definitions
- Module 3: Overall service management system (SMS)
- Module 4: ISO/IEC 20000 service management processes
- Module 5: Certification, applicability and scope
- Module 6: Achieving and maintaining ISO/IEC 20000-1 certification
- Module 7: Mock exam and review
- Exam
Partilha:
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