ISO/IEC 20000 Foundation (exame incluído)

Classroom: 1,685€ +Iva

REF: ISO20000 Área: Serviços e Normas, ITSM

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3 dias

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Próxima Data:

2 a 4 May 2023

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ISO/IEC 20000 is the international standard specifically for IT Service Management. It describes an integrated set of management processes which form a service management system for the effective delivery of services to the business and its customers.


Staff working within an IT service provider organization who require a basic understanding of the standard, Staff working within service providers who are already certified to ISO IEC 20000 or those considering its implementation.

  • Área: Serviços e NormasITSM

  • Certificação Associada: ISO/IEC 20000 Auditor

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*Curso disponível em Live Training


Module 1: Course Introduction

  • Module 1: Background and related schemes
  • Module 2: Socpe, usage, terms, definitions
  • Module 3: Overall service management system (SMS)
  • Module 4: ISO/IEC 20000 service management processes
  • Module 5: Certification, applicability and scope
  • Module 6: Achieving and maintaining ISO/IEC 20000-1 certification
  • Module 7: Mock exam and review
  • Exam
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