ITIL® 4 Foundation (exame incluído)

ITIL 4 is an evolution from ITIL3, providing a practical and flexible transition that allows organizations to adopt the new ways of working required by the modern digital world. This update on ITIL reflects the fast-paced and complex environment we live in, and new ways of working and emerging practices. All of which are essential not only for ITSM professionals, but also for a wider range of professionals working in the world of digital transformation. The purpose of ITIL 4 is to provide organizations and professionals with comprehensive guidance for managing information technology in a modern service economy.

ITIL® are registered trade marks of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. Claranet is an affiliate of Quint. Quint is an ATO of PeopleCert.

*PVP por participante. A realização do curso nas datas apresentadas está sujeita a um quórum mínimo de inscrições.

• Individuals at the start of their journey in Service Management;
• ITSM managers and aspiring ITSM managers;
• Individuals working in other areas of IT (digital, product, development) with a strong interface with service delivery;
• Existing ITIL qualification holders wishing to update their knowledge.