ITIL® 4 Foundation (exame incluído)

Classroom: 1,500€ +Iva


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3 dias - 18 horas

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ITIL 4 is an evolution from ITIL3, providing a practical and flexible transition that allows organizations to adopt the new ways of working required by the modern digital world. This update on ITIL reflects the fast-paced and complex environment we live in, and new ways of working and emerging practices. All of which are essential not only for ITSM professionals, but also for a wider range of professionals working in the world of digital transformation. The purpose of ITIL 4 is to provide organizations and professionals with comprehensive guidance for managing information technology in a modern service economy.

ITIL® are registered trade marks of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. Claranet is an affiliate of Quint. Quint is an ATO of PeopleCert.


  • Individuals at the start of their journey in Service Management;
  • ITSM managers and aspiring ITSM managers;
  • Individuals working in other areas of IT (digital, product, development) with a strong interface with service delivery;
  • Existing ITIL qualification holders wishing to update their knowledge.
  • Área: ITIL

  • Certificação Associada: ITIL 4

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*Curso disponível em Live Training


Module 1: Introduction

Module 2: Dimensions and Principles

Module 3: Service value chain and Continual Improvement

Module 4: Managment Practices overview

Module 5: Service Management Practices detailed


There are no prerequisites for this course, although basic knowledge of Service Management concepts is helpful.

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