ITIL® 4 Specialist: Create, Deliver & Support (exame incluído)

Virtual Learning: 1,750€ + IVA

REF: CDS Catálogo: Gestão de Serviços e Normas Área: ITIL

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4 dias

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Próxima Data:


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This module covers the 'core' service management activities and expands the current scope of ITIL to cover the 'creation' of services.

The course will help you to:

  • improve existing processes
  • effectively manage IT teams
  • optimize value streams and workflows
  • align digital services with business strategy
  • improve how services are developed
  • integrate new technologies embed Lean, Agile, and DevOps ways of working.

ITIL® are registered trade marks of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. Claranet is an affiliate of Quint. Quint is an ATO of PeopleCert.

*PVP por participante. A realização do curso nas datas apresentadas está sujeita a um quórum mínimo de inscrições.


The ITIL Specialist: Create, Deliver and Support module is for IT practitioners and leaders who design digital products and services, and who deliver and support them to agreed levels. This includes development, deployment, and monitoring activities.

  • Área: Gestão de Serviços e Normas

  • Certificação Associada: ITIL® 4 Specialist: Create, Deliver & Support

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###Module 1: Understand how to plan and build a service value stream to create, deliver and support services

###Module 2: Know how relevant ITIL practices contribute to creation, delivery and support across the SVS and value streams ###Module 3: Know how to create, deliver and support services


Please note: an ITIL 4 Foundation certification is a pre-requisite for studying Create, Deliver and Support.

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