This module provides the practical skills necessary to create a 'learning and improving' IT organization, with a strong and effective strategic direction.
It also provides guidance on embedding continual improvement into the organizational culture. Direct, Plan and Improve helps with planning work, improving products, and managing change.
The course will help you to:
- drive and manage effective organizational change
- encourage a culture of continual improvement
- facilitate decision-making
- support change management
- minimize disruption
- innovate while remaining compliant.
ITIL® are registered trade marks of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. Claranet is an affiliate of Quint. Quint is an ATO of PeopleCert.
The ITIL 4 Strategist: Direct, Plan and Improve module is for anyone who needs to align their team’s objectives to the organizational strategy.
Certificação Associada: ITIL® 4 Strategist: Direct, Plan and Improve
*Curso disponível em Live Training
Module 1: Understand the key concepts of Direct, Plan & Improve
Module 2: Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context
Module 3: Understand the role of Governance, Risk and Compliance (GRC) and know how to integrate the principles and methods into the service value system
Module 4: Understand and know how to use the key principles and methods of continual improvement for all types of improvements
Module 5: Understand and know how to use the key principles and methods of communication and organizational change management to direction, planning and improvement
Module 6: Understand and know how to use the key principles and methods of measurement and reporting in direction, planning and improvement
Module 7: Understand and know how to direct, plan and improve value streams and practices
Please note: an ITIL 4 Foundation certification is a pre-requisite for studying Direct, Plan and Improve.