Microsoft Customer Insights - Data Specialty (MB-260)
Virtual Learning: 1,450€ + IVA
REF: MB-260 Catálogo: Microsoft Área: Business Applications
Duração:
4 dias
Próxima Data:
Consulte-nos
Local:
Online
Descrição
Dynamics 365 Customer Insights - Data specialists implement solutions that provide insight into customer profiles and that track engagement activities to help improve customer experiences and increase customer retention. In this course, students will learn about the Dynamics 365 Customer Insights - Data solution, including how to unify customer data with prebuilt connectors, predict customer intent with rich segmentation, and maintain control of customer data. This course begins with importing and transforming your customer data and culminates with extending your customer data platform solution into the Power Platform and Dynamics 365 applications.
*PVP por participante. A realização do curso nas datas apresentadas está sujeita a um quórum mínimo de inscrições.
Destinatários
Candidates should be familiar with Dynamics 365 Customer Insights - Data and have firsthand experience with one or more additional Dynamics 365 apps, Power Query, Microsoft Dataverse, Common Data Model, and Microsoft Power Platform. They should also have working knowledge of practices related to privacy, compliance, consent, security, responsible AI, and data retention policy
-
Área: Microsoft
-
Certificação Associada: MB-260
Programa:
Module 1: Get started with Dynamics 365 Customer Insights - Data Get started with Dynamics 365 Customer Insights - Data and learn how to gain insights to your customers.
Learning objectives:
In this module, you'll:
- Explore Customer Data Platform and learn why it matters to organizations.
- Get started working with Dynamics 365 Customer Insights - Data, including accessing the application and navigating to the different capabilities.
- Learn about the Customer Insights - Data capability and how to get started working with it.
Module 2: Ingest data into Customer Insights - Data Customer Insights - Data ingests data from all your different data sources and unifies them into a single customer profile. From within the customer profile, you can track data across different demographics, and identify trends based on key data you want to track.
Learning objectives:
In this module, you will:
- Ingest data using Power Query.
- Connect to a Common Data Model.
- Connect to a Microsoft Dataverse.
- Work with data sets.
- Learn about data refreshes.
- Export data.
Module 3: Create a unified customer profile in Dynamics 365 Customer Insights - Data Dynamics 365 Customer Insights - Data is an intuitive and flexible customer data platform (CDP) that helps you unlock insights and build a deeper understanding of your customers. In this module, you'll learn about creating a unified customer profile in Customer Insights - Data.
Learning objectives:
In this module, you will:
- Learn how to create a Customer Insights - Data instance.
- Learn how to ingest data.
- Learn about data unification
Module 4: Work with Dynamics 365 Customer Insights - Data Customer Insights - Data ingests data from all of your different data sources and unifies them into a single customer profile. In this module, learn about working with Customer Insights - Data.
Learning objectives:
In this module, you'll:
- Configure searching and filtering indexes.
- Define relationships and activities.
- Work with measures.
- Use Customer Insights - Data.
Module 5: Enrich data and predictions with Customer Insights - Data Enrich your data with other data sources and use AI to make predictions based on historical data.
Learning objectives:
In this module, you'll:
- Discover the enrichment and prediction options that are available in Customer Insights - Data.
- Configure brand and interest functions.
- Enrich data with partner services.
- Set up and configure a customer churn prediction model.
- Add custom machine-learning models.
Partilha:
Precisas de ajuda a encontrar o teu futuro?
